Privacy Policy for GoldenCove Hotel

GoldenCove Hotel values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect the information you provide while using our services. By staying at GoldenCove Hotel, visiting our website, or engaging with us, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of personal information:

Personal Identification Information: Name, email address, phone number, home address, and nationality.
Payment Information: Credit/debit card details and billing addresses for booking and payment purposes.
Booking Details: Room preferences, check-in and check-out dates, and special requests.
Website Data: IP address, browser type, and browsing behavior when interacting with our website.
Feedback and Communication: Responses to surveys, feedback forms, and inquiries.

2. How We Use Your Information

We use the information collected to provide and enhance our services, including but not limited to:

Processing reservations and payments.
Personalizing your stay based on preferences.
Communicating booking confirmations, updates, and special offers.
Responding to inquiries and providing customer support.
Complying with legal obligations, such as local regulations for guest registration.

3. Sharing Your Information

We may share your information with trusted third parties only when necessary:

Service Providers: For processing payments, managing reservations, or marketing services.
Legal Compliance: When required by law, such as sharing guest details with local authorities.
Business Partners: For exclusive deals, promotions, or loyalty programs.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

GoldenCove Hotel takes data protection seriously. We employ the following measures:

Secure servers and encrypted storage.
Restricted access to personal information, available only to authorized staff.
Regular monitoring and updates to our security protocols.

While we take reasonable steps to protect your data, no system is 100% secure. Guests are advised to protect their account details and passwords when booking online.

5. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience. Cookies help us:

Analyze website performance and usage.
Personalize content based on your preferences.
Provide targeted offers and advertisements.

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

6. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of your personal data.
Correction: Update inaccurate or incomplete information.
Deletion: Request deletion of your data, where legally permissible.
Restriction: Limit the processing of your information.
Opt-Out: Unsubscribe from marketing communications at any time.

To exercise your rights, please contact us using the details below.

7. Retention of Data

We retain personal data only for as long as necessary to provide our services, comply with legal requirements, and resolve disputes.

8. Contact Us

For questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Email: [email protected]
+915455826548
Bandra Kurla Complex, Siddharath Nagar, Vakola, Vicinity, Mumbai, Maharashtra 400055, India